Return policy

 RETURNS AND REFUNDS


  • All regular priced and sale items are eligible for a refund. All clearance items, those at 50% and more, are not eligible.
  • Items cannot be returned if worn (except for trying on), damaged, washed or if the tags have been removed. They must be returned in a condition suitable for resale and within 45 days of receipt.
  • Also, due to hygiene standards, we are unable to refund or exchange boxers, briefs, panties.
  • Socks are non-refundable due to packaging breakage.
  • Items cannot be ordered in duplicate for trying on purposes. No returns will be accepted in this case.
  • Return shipping must be provided at your expense.

If there is an error in your order or your garment is damaged upon receipt, we undertake to replace the items free of charge. You just have to contact us by email at online@abaka.ca or by phone at 819-536-7936.

ADVANTAGEOUS RETURN OPTIONS, Quebec and Ontario only.

You can benefit from a preferential rate of $12 + taxes by Purolator by sending us a request by email at online@abaka, the easiest way is to respond to the order confirmation email received. Inform us of the items to be returned and we will send you a procedure as well as a bill of lading that you can print. You can also call us at 819-536-7936 during store opening hours and we can help you.

RETURN OPTIONS, other Canadian provinces and the United States.

The best option remains Canada Post or USPS for customers in the United States

RETURN BY ENVELOPE

If it is a single item small enough to fit in a 10X13 envelope (some t-shirt sizes or smaller), we recommend this option since it is less expensive, but does not have a tracking option. Note that it must not be more than 1/2 inch thick to be accepted by Canada Post.

All returns are made to the following address: Abaka, 413, avenue Mercier, Shawinigan, QC, G9N 1S1, Canada. If you are local or not too far, we invite you to come directly to the store.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days of its receipt.

***It is IMPORTANT to note that if your initial order, after returns, falls below $99 for Quebec and Ontario, and $123 for the rest of Canada, a fee of $12 (base return rate for Quebec and Ontario) or $18 (base return rate for the rest of Canada) will be deducted from your refund because your order would not have benefited from free shipping initially.

Exchanges
If you have ordered the wrong size, we advise you not to wait for confirmation and to reorder in the right size, as we produce small quantities!

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You can also go to My Customer Account to request a return and we will contact you to verify the

Contact form